Difficult Setup Explained

Package prices are based on the amount of work and equipment required for a typical event. Events that require additional work or equipment, above and beyond the packaged services, may incur additional charges or fees.

The standard setup is one in which we park our vehicle, unload the equipment, and roll our loaded carts a reasonable distance over a level, hard, smooth surface from our parked vehicle to the place where we will be setting up, without having to unload these carts along the way nor having to physically lift these carts (other than lifting by elevators). A normal setup takes around 30 minutes without complications or additional equipment and does not require moving the vehicle during or after unloading and setup.

Professional sound equipment is very heavy. It is "difficult" to move this equipment over uneven or soft surfaces (for example: tall grass or soft dirt or sand).

Lifting the equipment to get to where we are setting it up is always a "difficult" setup due to the weight of the equipment and/or having to unload the carts and then reload the carts to get over the obstacle.

A long distance between the drop-off/loading point and the setup location is considered a "difficult" setup. If we have to put a number on it, let's set the cutoff at 200 feet over a level, hard, smooth surface. If the surface is not level, hard, and smooth, the distance required to consider the setup difficult will be shortened significantly.

Going up a small ramp is not a problem in most cases. However, the length and slope of the ramp can quickly turn it into a "difficult" setup. It is hard to come up with a set number for this one. Therefore, you should assume that if the equipment has to be pushed up or down a ramp, it is a "difficult" setup unless otherwise specified in writing.

Some venues require us to unload at a certain spot and return to park a long distance away--adding significant time and extra effort to the setup. This and other parking problems can turn a standard setup into a "difficult" setup.

Other venues like large resorts, hotels, boats, and ships may have "difficult" access that results in extra effort and extra time to load-in and setup.

Please note that by waiving or failing to charge a fee for past "difficult" setups, the company does not waive its right to charge for "difficult" setups for future events.

When in doubt, we go back to the default--"Anything other than a standard setup is a difficult setup."

If in doubt, please check with the company representative before the event date. We also have smaller systems that we can use if we know what to expect.